Last updated: 04.2023

Welcome to the Privacy Policy for Idem Translations (“Idem”). Idem provides translation services for a wide range of projects (“Projects”) and, as part of those services, we interact with you, our customers and our vendors, around the globe. We understand the importance of respecting your privacy, and we are committed to protecting your personal information.

We have kept this Privacy Policy as simple as possible, in order to let you know the how, why and what of our data collection practices when you visit our website (“Site”), contact us for a quote or information about our services, become a client, request to or join our network of freelancers and/or perform translation services for us (collectively, the “Services”).

When we refer to our “Platform” throughout this Privacy Policy, we mean our Site and our Services.

If you have any questions about our Privacy Policy, feel free to contact us. Thanks for reading.

What Information Do We Collect?

Types of Data Collected

Personal data, or personal information, means any information about an individual from which that person may be identified. It does not include data where the identity of an individual has been removed (also known as anonymous data). Idem collects information from you at different times, but most notably when you contact us (via the Site or otherwise) to request a quote or information, or to join our network of freelancers. This Privacy Policy applies when Idem is acting as a data controller with respect to personal information. When you send us documents for translation, we require that you redact any such personal information from your documents as set forth in our agreement with you; but if there is any personal information that remains in your documents, we act as a data processor in relation to such personal information.

The personal data we collect falls into these general categories:

Category of Data What It Includes
Identity Data Your title, first name, last name, and the organization for which you work. If you are or are applying to be a freelancer, we will collect your resume, references, any tax identification information required by law and any information you elect to send to us.
Contact Data Your postal address, email address, and telephone numbers.
Financial Data If you are a freelancer, your checking or PayPal account information. If you are a customer and pay for a translation by credit card, only the last 4 digits of your credit card and the expiration year.
Transaction Data If you are a customer, details about payments from you on behalf of your company and other details of products and services you have purchased from us. If you are a freelancer, details about payments to you.
Marketing and Communications Data Your preferences in receiving direct marketing from us and our third parties and your communication preferences.


Aggregated Data

We also collect and use Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate visitor data to calculate the percentage of users accessing a specific feature of our Site.

Sensitive Information

We do not (and do not want to) collect any sensitive data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

Children’s Privacy

Idem recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Neither our Site nor our Services are intended for children under the age of 16. Idem does not target its Platform to children under 16 and does not knowingly collect personal data from children under the age of 16.

How We Use Your Information

We use your personal data in a number of different ways. The table below provides more detail, showing what we do with your information and why, but generally, we use your information for the following reasons:

  • In order to provide relevant information about our Services to you. For instance, if you are a customer who needs translation services and you contact us for a quote or for information, we will need to collect certain information in order to respond and tailor our Services to your specific needs.
  • In order to perform the contract we are about to enter into or have entered into with you. For example, if you join our network of freelancers, we collect information to enable payment for your services as part of our contract with you. This may include disclosure to the third parties who help us perform our end of the bargain, such as payment processors.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, when we provide you with customer support.
  • Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.
Purpose/Activity Type of Data (non-exhaustive) Lawful Basis for Processing
To communicate and manage our relationship with you, including:

  • Notifying you about changes to our terms or Privacy Policy
  • Responding to requests for information or to provide a quote
  • Providing customer support
  • Scheduling meetings
  • Notifying customers of Project status
  • Working with freelancers to complete Projects
  • Soliciting feedback on our relationship
Identity; Contact Performance of a contract with you.

Necessary to comply with a legal obligation.

Necessary for our legitimate interests (to keep our records updated and to study how customers use our products).

To process payments for Projects and compensate freelancers, including:

  • Manage payments, fees and charges
  • Collect and recover money owed by and to us
Identity; Contact; Transaction Performance of a contract with you.

Necessary for our legitimate interests (to pay for services rendered and recover payment for projects delivered).

To market our services to you Identity; Contact; Marketing and Communications For most direct marketing communications, we rely on consent or consent implied from your signup at a trade show or from your past purchase from us of similar products; however, there are situations in which it is in our legitimate interests to use your personal data in this way. (Please see Marketing and Your Communications Preferences below.)
To administer and protect our business and the Platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) Identity; Contact; Technical Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise).

Necessary to comply with a legal obligation.

In order to resolve legal claims or disputes involving you or us All relevant data categories, depending on the nature of the allegation or claim Necessary to bring or defend a claim.


Sharing Your Information

We may share your personal data with the third parties set out below as an essential part of being able to provide our services to you, as set out in this Privacy Policy:

  • Companies that assist us with our services and help us keep track of our clients, or do things to get your payments to you, such as hosting service providers, payment service providers, and Customer Relationship Management (“CRM”) systems;
  • Professional service providers, such as auditors, bankers, lawyers, accountants and insurers, marketing agencies, advertising partners and Site hosts, who help us run our business; and
  • Governments, regulators, law enforcement and fraud prevention agencies.

For example, we disclose personal data with the following specific third parties who offer software and hosting solutions and who also have their own privacy policies:

  • Salesforce, which provides a CRM platform; and
  • PayPal and banks, which process payments to and from Idem.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We do not sell your data. If we ever choose to sell, transfer, or merge parts of our business or our assets, however, we may share data with a third party as part of that sale, transfer, or merger. If this kind of change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

We may also share your personal data to the extent allowed by applicable law (a) if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an ongoing investigation of a governmental authority, or (b) to enforce the Idem contracts or user agreements or to protect our rights.

Payment Information

As noted above, Idem may collect account information to process payments. Idem also uses third-party payment processors to process payments, such as Intuit. All credit card payments are conducted in accordance with Payment Card Industry (PCI) data security standards and your billing information (which is only used by these payment processors for the purpose of performing fraud protection) is encrypted before being communicated to them.

Marketing and Your Communication Preferences

If you are a potential or actual customer, we may use your Identity and Contact data to market our services to you. We carry out direct marketing by email. You have the right at any time to opt out of marketing emails. The easiest way to opt out is to use the unsubscribe link that you will find at the bottom of each communication.

Cookies and Analytics

When you visit the Site, we, or authorized third parties, collect information by automated means using cookies, web beacons, server logs or other tracking technologies for analytic purposes. For more information on our use of these technologies and the data that they collect, please see below.

Our Site uses third-party analytics tools that drop cookies and/or similar technologies to collect and store information about your device and use of the Site. We use analytics tools to calculate visitor, session and campaign data for the Site analytics reports.
One of our tools is Google Analytics. We use Google Analytics to generate and process statistical or demographic data. Third parties, like Google, use cookies to compile reports on the website’s activity and website visitors, and provide other services related to website activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. You can read more about Google’s practices in Google’s privacy policy. You can opt-out from being tracked by Google Analytics in a particular browser on a particular device by downloading and installing the Google Analytics Opt-out Browser Add-on for that browser. To learn more about how to opt-out of tracking by Google Analytics, please click here.

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computers and stored on your computer’s hard drive. If required by applicable law, we will get your opt-in consent to use certain types of cookies.

These technologies are used to help us better understand user behavior and facilitate and measure the effectiveness of our Site. We treat information collected by cookies and other technologies as non-personal information.

All modern Internet browsers allow you to control your cookie settings. These settings are usually accessed in the ‘Options’ or ‘Preferences’ section of your browser. Please note that certain features of the website will not be available once cookies are disabled. For further information about cookies and how to manage them, please visit

Idem uses web beacons, with cookies or separately, to compile information about your engagement with us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you view a particular website tied to the web beacon, and a description of a website tied to the web beacon. The types of cookies that we use are described in our cookie banner, which you saw the first time you visited our website. You may view these descriptions, as well as change your cookie preferences, by clicking on the half-bitten cookie at the bottom-left of your screen.

Third Party Links

The Site may provide links to other websites or resources over which Idem does not have control (“External Websites”). Such links do not constitute an endorsement by Idem of those External Websites, and Idem is providing these links to you only as a convenience. We are not responsible for the content of those External Websites, and your use of External Websites is subject to their respective terms of use and privacy policies.

Data Security & Retention


We have put in place appropriate security measures designed to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. For example, we use encryption, secure socket layer, firewalls, and password protection. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a legitimate need to know.

Retention Periods

We will only keep your personal data for as long as necessary to fulfill the purposes for which we collected it in the first place, including for the purposes of satisfying any legal, accounting, or reporting requirements. This includes retaining your data in order to remember who you are, such as your prior Projects with us.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data; see Legal Rights below for further information.


There are exceptions from static retention periods that have to be taken into consideration. For instance, we cannot delete personal data when there are legal obligations to retain it (e.g. arising from tax or commercial law) or when it is needed for the establishment, exercise or defense of legal claims (“litigation hold”). In this case, the personal data can be retained as long as needed for exercising respective potential legal claims.

International Transfers

The information you enter on the Site or otherwise provide to Idem will be processed in the United States of America. By providing us with your personal information, you agree to the transfer of all such information to the United States of America and to the processing of that information by Idem on servers located in the United States of America as described in this Privacy Policy. We may also adopt other means for the transfer of your information, such as entering into the EU and/or UK-approved Model Contract Clauses or entering into different certification programs, in order to ensure that we establish adequate safeguards for your information under the European Union’s General Data Protection Regulation.

Legal Rights

If the GDPR applies to you because you are in the European Economic Area or the UK, you have certain rights in relation to your personal data, including:

  • The right to be informed – that’s an obligation on us to inform you how we use your personal data (and that’s what we’re doing in this Privacy Policy);
  • The right of access – that’s a right to make what’s known as a ‘data subject access request’ for a copy of the personal data we hold about you;
  • The right to rectification – that’s a right to ask us to correct personal data about you that may be incomplete or inaccurate;
  • The right to erasure (also known as the ‘right to be forgotten’) – that’s where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);
  • The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;
  • The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);
  • The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
  • Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.

These rights are subject to certain rules around when you can exercise them. If you wish to exercise any of the rights set out above, please contact us.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated as required by law. You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Finally, you have the right to make a complaint at any time to the supervisory authority for data protection issues in your country of residence. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us first.

How to Contact Idem About Privacy

If you have any questions about this Privacy Policy, or would like to exercise any of your rights, please contact us.

Changes to this Privacy Policy

Idem may need to update this Privacy Policy from time to time. If so, Idem will post its updated Privacy Policy on our Site along with a change notice on the Site. Idem encourages you to review this Privacy Policy regularly for any changes. Your continued use of the Platform and/or your continued provision of personal data to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy.