View this quick case study about excellent customer service.

Quick Case Study:
Offering Peace of Mind

A new customer came to us in 2019, overwhelmed after two back-to-back, negative experiences with different translation companies who:
– never offered project status updates,
– failed to follow the established glossary of key terms, and
– seemed more interested in getting paid than in providing quality service.

Since that time, Idem has helped this client translate a dozen different IFUs into six European languages and they have noted how Idem’s customer service is refreshingly honest and how their Idem project manager is consistently helpful.

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